Quality doesn't mean more work
How do you ensure your staff embrace quality as a tool to make their work easier, and not consider it more work for them to do? We are creating a Quality Management System and currently hoping it will be seen as a tool and not disposable as my company goes through an international integration process. During this time, we have found ourselves with little to do so set ourselves a quality project, that we admit was long overdue being done. As the restructuring is being done, we are hoping that the value of what we are doing, the processes we are documenting and the quality control measures we are putting in place will not get lost in the cleaning up. To implement quality at this time we see as a valuable commodity as it provides structure during a period of upheaval, no matter how smooth that takeover is.
I didn't find the right solution from the Internet.