hearing/sight impairment

edited August 2017 in JCAHO Watch
We are a small, very rural regional hospital. We are looking at our options for communication with those that are hearing or sight impaired. Particularly, we do not have available those who are certified in sign language. We looked at a service that can provide sign language interpretation over a VPN connection. However this poses quite a bit of security challenges per our IT department.

What are others in small communities doing to met this requirement?

Denice Baird, RN
Director of Regulatory Compliance
Phone # 575-538-4845| dbaird@grmc.org
Building the best rural hospital for those we serve!
Gila Regional Medical Center |Regulatory Compliance | 1313 E. 32nd St., Silver City, NM 88061

Comments

  • edited August 2017
    Several of the emergency departments I work in use video (VPN) sign language and other language interpretation systems. These are very effective and more useful than telephone interpreters, as there appears to be more accurate interpretations when the interpreter can view the patient.

    Sandra Schneider MD FACEP
    Director, EM Practice
    ACEP
    sschneider@acep.org
    1800 798 1822 x 3234
  • edited August 2017
    We are also very small and we currently use LSA (language Services Associates) which is a telephone based company. We call them and they put the specific language expert on to speak with the patient.


    Patricia Dickerson RN
    Nursing Service Coordinator
    Jackson County Memorial Hospital
    Altus, Oklahoma 73521
    580-379-5536
    patdickerson@jcmh.com

    For those who believe, no proof is necessary.
    For those who don't believe, no proof is possible.
    Stewart Chase
  • edited August 2017
    We use CyraCom and also a local non-profit for the deaf: Deaf Action Center. Perhaps there's a similar agency in your area that might could help? The only issue is that you have to make sure they have someone available 24/7. But it's a thought...
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